The links for the quality of care and patient satisfaction information will take you to the website of the Vermont Department of Banking, Insurance, Securities and Health Care Administration (BISHCA).  There, you will find information about our hospital's performance, and also information about the performance of other community hospitals in Vermont.  BISHCA's website also includes the financial data for all Vermont community hospitals. 

The links for the other Hospital Report Card categories listed below will take you to the corresponding information posted on our own website.  

QUALITY OF CARE
	COMPARE QUALITY OF CARE FOR ALL VERMONT HOSPITALS on BISHCA's Hospital Report Card website menu page. What you'll find there: See how NMC scored on more than 30 indicators of quality of hospital care, including these sub-categories:   Heart attack care   Heart failure care   Pneumonia care   Preventing complications from surgery   Infection reporting:     (A) Surgical site infection rates - total abdominal hysterectomy    (B) Central line associated bloodstream infection rates    (C) Central line associated bloodstream infection prevention      (D)  Preventing infections from drug resistant organisms   Nurse staffing   Volume and mortality for selected procedures Selected procedures include: Esophageal Resection, Pancreatic Resection, Abdominal Aortic Aneurysm Repair (AAA), Coronary Artery Bypass Graft (CABG), Percutaneous Transluminal Coronary Angioplasty (PTCA), Pediatric Heart Surgery, and Carotid Endarterectomy. CLICK HERE for More Quality Data on NMC's website
QUALITY IMPROVEMENT INITIATIVES
	READ ABOUT QUALITY IMPROVEMENT INITIATIVES on NMC's website What you'll find there: What NMC has done to make patient care safer and more effective, including these sub-categories:   Quality improvement and patient safety projects   Quality improvement contact information
PATIENT SATISFACTION
	COMPARE PATIENT SATISFACTION FOR ALL VERMONT HOSPITALS on BISHCA's Hospital Report Card website. What you'll find there: National survey results showing how [Hospital Name]'s patients rated their  experiences during inpatient stays. CLICK HERE for More Patient Satisfaction Data on NMC's website
HOSPITAL PRICING
	COMPARE PRICING FOR VERMONT COMMUNITY HOSPITALS on BISHCA's Hospital Report Card Website. What you'll find there:   Estimated hospital charges for high volume inpatient admissions   Estimated hospital charges for high volume outpatient procedures   Hospital charges for high volume and common outpatient diagnostic    procedures   Physician charges for high volume and common outpatient visits    and procedures
HOSPITAL DISCOUNT AND FREE CARE POLICIES
	SEE DISCOUNT AND FREE CARE POLICIES on NMC's website. CLICK HERE for links to all Vermont hospitals, including links to their discount and free care policies, on BISHCA's website
FINANCIAL REPORTS
	SEE FINANCIAL INFORMATION ON NMC's WEBSITE What you'll find there: Figures on cost of care, cost shifting, comparisons of NMC's financial information to state averages, and measures of financial health:   Summary of budget   Financial health and benchmarks   Cost shift information   Capital expenditure information   Optional hospital-specific budget information/contact info CLICK HERE to compare financial information for Vermont's community hospitals on BISHCA's Hospital Report Card website.
STRATEGIC INITIATIVES AND PROCESS FOR PUBLIC PARTICIPATION
	READ A SUMMARY OF STRATEGIC INITIATIVES for NMC. This document describes initiatives to meet health care needs of the local population. It is based on a strategic planning process that includes opportunities for public input.
HOSPITAL GOVERNANCE
	FIND OUT ABOUT NMC's GOVERNANCE Learn who is on NMC's Board of Trustees, how they are selected, and how the public can take part in our hospital activities, including:    Public meeting schedule    Contact information
IF YOU HAVE A COMPLAINT
	SEE HOW TO FILE A COMPLAINT AT NMC Tell us if you are concerned about the care you or someone else received at this hospital.